Returns and refunds

Faulty or wrong items

If a centre hook, screw pack or driver bit arrives faulty, damaged or not what you ordered, you’re covered under the Australian Consumer Law. For a minor problem we’ll replace the item or refund you; for a major fault — unsafe, very different from what you ordered, or unusable — you choose a refund or a replacement. This applies to everyone, including galleries, museums, installers and trade buyers. Once we’ve confirmed the fault, we’ll cover reasonable return postage.

Change of mind

Changed your mind? Return unused, resellable packs within 30 days of delivery for a refund to your original payment method. You cover the return postage.

Starting a return

Email [email protected] with your order or invoice number. For faults, please include a photo or two. Any proof of purchase works: an emailed invoice, a bank or PayPal record, or an order confirmation.

Refunds

Once we’ve received your return, or confirmed a fault from your photos, we’ll refund you within 5 business days.